Refund policy
Last updated: October 29, 2026
This policy explains how to return an order from Velvet Paw (https://theglobalcomp.com/) and how we refund you. Velvet Paw is a brand of GlobalComp, operated by Johannder Palacios from San Ramón, Nicaragua. This policy does not limit any rights you may have under the laws of your state.
Return window
You have 30 days from the day you receive your order to request a return. If your order arrives in more than one package, the 30 days start when you receive the last one.
How to return an item
- Before the return window ends, email us at datosglobalcomp@gmail.com with your order number and the items you want to return. We reply within 2 business days.
- We'll send you the return address. We work with several suppliers, so the address may be different for each product, and some addresses may be outside the United States. Please don't ship anything before you hear from us: we can't accept packages sent to any other address.
- Ship the item within 14 days of our reply. We recommend a shipping method with tracking.
Return shipping costs
You pay the return shipping, unless the item is defective, arrived damaged, or isn't what you ordered. In those cases, we pay. If the return address is outside the United States, shipping may cost more. We'll let you know before you ship anything.
Condition of returned items
Items must be unused, in the same condition you received them, and, if possible, in their original packaging with all accessories. If an item comes back used, damaged by misuse, or incomplete, we may refuse the return or issue a partial refund.
Non-returnable items
- Personalized or custom-made items.
- Perishable goods.
- Hygiene or personal care items that have been unsealed.
- Gift cards and items marked "final sale".
Defective, damaged, or wrong items
Please check your order when it arrives. If it's damaged, defective, or not what you ordered, email us at datosglobalcomp@gmail.com within 7 days of delivery, with photos and your order number. We'll replace it or refund you at no cost to you. In some cases you won't need to send the item back. We'll tell you in our reply.
If a manufacturing defect shows up later, email us anyway and we'll work out a solution.
Exchanges
If you want a different size, color, or model, the fastest way is to return the item under this policy and place a new order.
Refunds
Once we receive and inspect your item, we'll email you and issue your refund within 10 business days. Refunds go back to your original payment method. Your bank may take a few extra days to show it.
- Standard returns: we refund the price of the items. Original shipping costs are not refunded.
- Defective, damaged, or wrong items: we refund everything, including shipping.
If more than 10 business days pass and you don't see your refund, please email us before filing a dispute with your bank. We'll sort it out faster.
Contact
Velvet Paw · GlobalComp, operated by Johannder Palacios
Anexo Silvano García, San Ramón 62100, Nicaragua
U.S. mailing address (correspondence only, not for returns): 56 Northfield St, Apt 1, Montpelier, VT 05602, United States
datosglobalcomp@gmail.com · +505 8716 8961 (WhatsApp)