Shipping policy

Last updated: October 29, 2026

This policy explains where we ship, how long it takes, and what to do if something goes wrong with your delivery.

Where we ship

We ship to the 48 contiguous U.S. states. At this time, we don't ship to Alaska, Hawaii, U.S. territories (such as Puerto Rico), APO/FPO/DPO military addresses, or outside the United States.

Shipping cost

Shipping is free on every order.

Delivery times

  • Processing: we prepare your order within 1–3 business days after you place it.
  • Total delivery time: most orders arrive within 10–20 business days of being placed.

Business days are Monday through Friday, excluding U.S. federal holidays. These times are estimates and may be longer during peak seasons or because of carrier delays or events beyond our control.

Tracking

We work with several suppliers, and some of our products ship from warehouses outside the United States. Every order ships with tracking. We'll email you a tracking number once your order ships. Tracking may take a few days to show updates while the package is in transit.

Orders in more than one package

If your order includes several items, they may arrive in separate packages and on different days. You'll get tracking for each one.

If your order is delayed

If we can't ship your order within the time stated above, we'll email you with a new estimated date and give you the option to cancel for a full refund.

Lost or missing packages

  • No tracking updates: if your tracking hasn't updated for 30 days, email us at datosglobalcomp@gmail.com and we'll send a replacement or give you a full refund.
  • Marked as delivered: if your package shows as delivered but you can't find it, check with neighbors and your local post office, then contact us within 7 days and we'll help you with a claim with the carrier.

Wrong address

Please check your shipping address at checkout. If you made a mistake, email us within 12 hours of placing your order and we'll do our best to correct it before it ships. We can't change the address once the order has shipped. We're not responsible for orders delivered to an incorrect address entered at checkout.

Damaged items

If your order arrives damaged, see our Return & Refund Policy. We'll replace it or refund you at no cost to you.

Contact

Velvet Paw · GlobalComp, operated by Johannder Palacios
Anexo Silvano GarcĂ­a, San RamĂłn 62100, Nicaragua
U.S. mailing address (correspondence only, not for returns): 56 Northfield St, Apt 1, Montpelier, VT 05602, United States
datosglobalcomp@gmail.com · +505 8716 8961 (WhatsApp)